FAQs

  • Where do you ship?


    We currently ship worldwide 🌍

    How long will my order take to arrive?

    Piece are either made to order, printed on demand or physical items ready to ship

    Shipping time:

    * France : 5 - 7 days

    * Europe: 5 - 7 days

    * International: 5–12 days

    You’ll receive a tracking link as soon as your order is on its way.

    Will I have to pay customs fees?


    For international orders, customs or import taxes may apply depending on your country. These are the responsibility of the customer.

  • Your piece is wearable art, treat it kindly 🧺

    * Wash at 40°C maximum

    * Use mild detergent

    * Avoid bleach

    * Do not tumble dry (air drying is best)

    * Ironing is fine

    This helps preserve the colours and details for years to come.

  • Do you accept returns?


    As items are made to order, I do not accept returns for change of mind.

    What if my item arrives damaged or incorrect?


    If something isn’t right, please contact me within 7 days of delivery with photos of your order. I’ll try make it right with a replacement or refund.

    Can I cancel my order?


    Orders can only be cancelled within 24 hours of purchase. Please contact me asap.

  • How do I choose the right size?


    Please refer to the size guide on each product page. If you’re between sizes, we recommend sizing up for a more relaxed fit.

    Will the colours look exactly like on screen?


    I do my best to display colours accurately, but slight variations may occur depending on your screen settings.

  • Do you accept custom artwork or commissions?


    Yes ✨ I love bringing personal ideas to life.

    You can submit your request here:
👉 [Custom Project Request Form]

    Please include as much detail as possible (size, colours, inspiration, deadline).

    How long do custom projects take?


    Timelines vary depending on the project, but most commissions take 2–4 weeks.

  • Where are your products made ?


    Products are either hand painted in Bayonne, printed on demand in France and shipped through trusted production partners to reduce waste and overproduction.

    Is everything original ?


    Yes. All designs are original creations by me (Yoko Atelier).

    How can I contact you ?

    For any questions, collaborations, or just to say hello : 
📩 yokoplanetwarrior@gmail.com