FAQs
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Where do you ship?
We currently ship worldwide 🌍
How long will my order take to arrive?
Piece are either made to order, printed on demand or physical items ready to ship
Shipping time:
* France : 5 - 7 days
* Europe: 5 - 7 days
* International: 5–12 days
You’ll receive a tracking link as soon as your order is on its way.
Will I have to pay customs fees?
For international orders, customs or import taxes may apply depending on your country. These are the responsibility of the customer.
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Your piece is wearable art, treat it kindly 🧺
* Wash at 40°C maximum
* Use mild detergent
* Avoid bleach
* Do not tumble dry (air drying is best)
* Ironing is fine
This helps preserve the colours and details for years to come.
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Do you accept returns?
As items are made to order, I do not accept returns for change of mind.
What if my item arrives damaged or incorrect?
If something isn’t right, please contact me within 7 days of delivery with photos of your order. I’ll try make it right with a replacement or refund.
Can I cancel my order?
Orders can only be cancelled within 24 hours of purchase. Please contact me asap.
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How do I choose the right size?
Please refer to the size guide on each product page. If you’re between sizes, we recommend sizing up for a more relaxed fit.
Will the colours look exactly like on screen?
I do my best to display colours accurately, but slight variations may occur depending on your screen settings.
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Do you accept custom artwork or commissions?
Yes ✨ I love bringing personal ideas to life.
You can submit your request here: 👉 [Custom Project Request Form]
Please include as much detail as possible (size, colours, inspiration, deadline).
How long do custom projects take?
Timelines vary depending on the project, but most commissions take 2–4 weeks.
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Where are your products made ?
Products are either hand painted in Bayonne, printed on demand in France and shipped through trusted production partners to reduce waste and overproduction.
Is everything original ?
Yes. All designs are original creations by me (Yoko Atelier).
How can I contact you ?
For any questions, collaborations, or just to say hello : 📩 yokoplanetwarrior@gmail.com